To elaborate the above case, consider a practical situation wherein you encounter the below error message while trying to open a Word document:
“The Office Open XML file Normal cannot be opened because there are problems with the contents.”
Normal is the name of the document that you want to open.
Further, when you click on OK button, you encounter another error message:
“Word found unreadable content in Normal. Do you want to recover the contents of this document? If you trust the source of this document, click Yes.”
The document 'Normal' becomes unreadable after the above error message appears.
The main cause for the above error message is corruption of 'Normal' file.
To isolate the above error message and to access the data saved in 'Normal' file:
- Use 'Open and Repair' feature to repair the document. To do so, click File, then click Open. Choose the file that you wish to repair and click on 'Open and Repair'.
- If the problem persists, then restore the data from an updated backup.
- In case of no backup, you can Repair Word File using a commercial software.